Introduction

Armor Technology is committed to delivering reliable support and professional service for all our products and solutions. This Service Policy outlines the scope, conditions, and procedures related to technical support, maintenance, and after-sales service.

Service Coverage

Our service and support may include:

• Product consultation and technical assistance
• Installation guidance and configuration support
• Troubleshooting and diagnostics
• Repair and maintenance services
• Firmware or software updates where applicable
• Warranty support for eligible products

Service availability may vary depending on product type, region, and warranty status.

Warranty Service

Products covered under warranty may qualify for repair or replacement subject to warranty terms and inspection results. Warranty service does not cover:

• Physical damage or misuse
• Unauthorized modifications or repairs
• Damage caused by improper installation or handling
• Normal wear and tear
• Damage caused by external factors or accidents

Proof of purchase may be required for warranty claims.

Technical Support

Customers may contact our support team for assistance related to product setup, operation, or troubleshooting. We aim to respond to inquiries as efficiently as possible during business hours.

Support may be provided through:

• Email
• Phone
• Remote assistance
• On-site service (where applicable)

Repair & Maintenance

Repair services may be available for both in-warranty and out-of-warranty products. Estimated repair timelines may vary depending on product condition, parts availability, and service requirements.

Customers may be responsible for shipping or transportation costs unless otherwise agreed.

Product Inspection

All returned or serviced products may undergo inspection and testing before repair, replacement, or approval of warranty claims.

Armor Technology reserves the right to determine whether a product issue falls within warranty or service coverage.

Service Limitations

Armor Technology shall not be liable for:

• Data loss
• Business interruption
• Third-party equipment compatibility issues
• Indirect or consequential damages resulting from product failure or service delays

Customers are encouraged to back up important data before submitting products for service.

Policy Updates

Armor Technology reserves the right to modify or update this Service Policy at any time without prior notice.

Contact Us

For service requests or technical support, please contact us:

Armor Technology
Email: info@armortech.sg
Website: armortech.sg